/* ── Iconos Lucide ────────────────────────────── */
[data-lucide] { width: 16px; height: 16px; stroke-width: 2; vertical-align: -3px; flex-shrink: 0; display: inline-block; }
.ic-sm  [data-lucide], [data-lucide].ic-sm  { width: 14px; height: 14px; vertical-align: -2px; }
.ic-md  [data-lucide], [data-lucide].ic-md  { width: 18px; height: 18px; vertical-align: -4px; }
.ic-lg  [data-lucide], [data-lucide].ic-lg  { width: 22px; height: 22px; vertical-align: -5px; }
.ic-xl  [data-lucide], [data-lucide].ic-xl  { width: 28px; height: 28px; }
.ic-2xl [data-lucide], [data-lucide].ic-2xl { width: 40px; height: 40px; }

* { box-sizing: border-box; margin: 0; padding: 0; }

:root {
  --sidebar-w: 240px;
  --topbar-h:  56px;
  --white:     #ffffff;
  --bg:        #f5f6f8;
  --border:    #e3e6ea;
  --text:      #1a1d23;
  --muted:     #6b7280;
  --accent:    #2563eb;
  --accent-bg: #eff4ff;
  --green:     #16a34a;
  --green-bg:  #f0fdf4;
  --yellow:    #b45309;
  --yellow-bg: #fefce8;
  --purple:    #7c3aed;
  --purple-bg: #f5f3ff;
  --red:       #dc2626;
  --red-bg:    #fef2f2;
  --shadow:    0 1px 2px rgba(16,24,40,.04), 0 4px 12px rgba(16,24,40,.06);
  --shadow-lg: 0 8px 24px rgba(16,24,40,.10), 0 2px 6px rgba(16,24,40,.05);
  --font:      'Inter', sans-serif;
  --radius-sm: 8px;
  --radius:    10px;
  --radius-md: 12px;
  --radius-lg: 16px;
  --radius-xl: 20px;
  --ease:      cubic-bezier(.16,1,.3,1);
}

body { font-family: var(--font); background: var(--bg); color: var(--text); font-size: 14px; line-height: 1.5; }

/* ── Layout ─────────────────────────────────── */
.app { display: flex; flex-direction: column; height: 100vh; }

.topbar {
  height: var(--topbar-h); background: var(--white); border-bottom: 1px solid var(--border);
  display: flex; align-items: center; justify-content: space-between; padding: 0 20px;
  position: sticky; top: 0; z-index: 50;
}
.brand { display: flex; align-items: center; gap: 10px; font-weight: 600; font-size: 15px; }
.brand-logo {
  width: 30px; height: 30px; border-radius: 8px;
  overflow: hidden; display: flex; align-items: center; justify-content: center;
}
.brand-logo img { width: 100%; height: 100%; object-fit: contain; }
.topbar-right { display: flex; align-items: center; gap: 10px; }
.btn-ghost {
  background: none; border: 1px solid var(--border); border-radius: 10px;
  padding: 6px 13px; font-size: 13px; color: var(--muted); cursor: pointer;
  transition: all .18s var(--ease);
  font-family: var(--font);
}
.btn-ghost:hover { border-color: var(--accent); color: var(--accent); background: var(--accent-bg); transform: translateY(-1px); }
.btn-ghost:active { transform: translateY(0); }

.agent-pill {
  display: flex; align-items: center; gap: 8px; padding: 5px 14px 5px 6px;
  background: var(--bg); border: 1px solid var(--border); border-radius: 999px;
  cursor: pointer; font-size: 13px; transition: all .18s var(--ease);
}
.agent-pill:hover { border-color: var(--accent); }
.avatar {
  width: 26px; height: 26px; border-radius: 50%;
  background: var(--accent); color: #fff;
  display: flex; align-items: center; justify-content: center;
  font-size: 11px; font-weight: 600;
}

.body { display: flex; flex: 1; overflow: hidden; position: relative; }

/* ── Sidebar ─────────────────────────────────── */
.sidebar {
  width: var(--sidebar-w); background: var(--white); border-right: 1px solid var(--border);
  display: flex; flex-direction: column; overflow-y: auto; flex-shrink: 0; position: relative; z-index: 1;
}
.sidebar-section { padding: 16px 12px 8px; }
.sidebar-label { font-size: 11px; font-weight: 600; color: var(--muted); letter-spacing: .06em; text-transform: uppercase; padding: 0 8px 6px; }

.nav-item {
  display: flex; align-items: center; justify-content: space-between;
  padding: 8px 12px; border-radius: 10px; cursor: pointer;
  color: var(--muted); font-size: 13px; transition: all .15s var(--ease); user-select: none;
}
.nav-item:hover { background: var(--bg); color: var(--text); }
.nav-item.active { background: rgba(138,12,60,.08); color: #8A0C3C; font-weight: 600; }
.nav-left { display: flex; align-items: center; gap: 8px; }

.pill {
  font-size: 11px; font-weight: 600; padding: 2px 8px; border-radius: 999px;
  background: var(--border); color: var(--muted);
}
.pill.blue   { background: var(--accent-bg); color: var(--accent); }
.pill.green  { background: var(--green-bg);  color: var(--green);  }
.pill.yellow { background: var(--yellow-bg); color: var(--yellow); }
.pill.red    { background: var(--red-bg);    color: var(--red);    }

.agent-stat-row { padding: 6px 10px; border-radius: 10px; cursor: pointer; transition: background .12s; }
.agent-stat-row:hover { background: var(--bg); }
.agent-stat-row.active { background: rgba(138,12,60,.08); box-shadow: inset 3px 0 0 var(--accent); }
.agent-stat-row.active .agent-stat-name { color: var(--accent); }
.agent-stat-name { font-size: 12px; font-weight: 600; color: var(--text); margin-bottom: 3px; display: flex; align-items: center; gap: 6px; }
.agent-presence-dot { width: 8px; height: 8px; border-radius: 50%; flex: 0 0 auto; background: #9ca3af; box-shadow: 0 0 0 2px var(--card); }
.agent-stat-pills { display: flex; gap: 3px; flex-wrap: wrap; }
.asp { font-size: 10px; font-weight: 700; padding: 2px 8px; border-radius: 999px; display: inline-flex; align-items: center; gap: 3px; }
.asp [data-lucide] { width: 11px; height: 11px; stroke-width: 2.4; }
.asp-ab   { background: var(--yellow-bg); color: var(--yellow); }
.asp-proc { background: var(--purple-bg); color: var(--purple); }
.asp-pend { background: #fff7ed; color: #c2410c; }
.asp-res  { background: var(--green-bg);  color: var(--green); }
.asp-zero { opacity: .35; }

.unread-badge {
  display: inline-flex; align-items: center; justify-content: center;
  min-width: 18px; height: 18px; border-radius: 999px;
  background: var(--red); color: #fff;
  font-size: 10px; font-weight: 700; padding: 0 5px;
  margin-left: 5px; vertical-align: middle; line-height: 1;
  box-shadow: 0 0 0 2px rgba(255,255,255,.7);
}

/* ── Main ────────────────────────────────────── */
.main { flex: 1; display: flex; flex-direction: column; overflow: hidden; position: relative; z-index: 1; }

.main-header {
  background: var(--white); border-bottom: 1px solid var(--border);
  padding: 14px 24px; display: flex; align-items: center; justify-content: space-between;
}
.main-title { font-size: 16px; font-weight: 600; }
.main-subtitle { font-size: 13px; color: var(--muted); margin-top: 1px; }
.main-actions { display: flex; gap: 8px; align-items: center; }

.search-wrap { position: relative; }
.search-icon { position: absolute; left: 12px; top: 50%; transform: translateY(-50%); color: var(--muted); font-size: 14px; pointer-events: none; }
.search-input {
  padding: 8px 14px 8px 34px; border: 1px solid var(--border); border-radius: 999px;
  font-size: 13px; font-family: var(--font); width: 240px; outline: none;
  transition: all .18s var(--ease);
  background: var(--bg);
}
.search-input:focus { border-color: var(--accent); background: var(--white); box-shadow: 0 0 0 3px rgba(37,99,235,.12); }

.select-filter {
  padding: 8px 14px; border: 1px solid var(--border); border-radius: 999px;
  font-size: 13px; font-family: var(--font); background: var(--bg); outline: none; cursor: pointer;
  transition: all .18s var(--ease);
}
.select-filter:hover { border-color: var(--accent); }

/* ── Stats bar ───────────────────────────────── */
.stats-bar {
  display: flex; gap: 12px; padding: 14px 20px 6px;
}
.stat-item {
  flex: 1; background: var(--white); padding: 16px 20px;
  display: flex; align-items: center; justify-content: space-between; gap: 12px;
  border: 1px solid var(--border); border-radius: 14px;
  transition: all .2s var(--ease); position: relative; overflow: hidden;
}
.stat-item:hover { transform: translateY(-2px); box-shadow: var(--shadow); }
.stat-item::before {
  content: ''; position: absolute; left: 0; top: 0; bottom: 0;
  width: 3px; border-radius: 0 3px 3px 0;
}
.stat-item.blue::before   { background: var(--accent); }
.stat-item.yellow::before { background: #f59e0b; }
.stat-item.red::before    { background: var(--red); }
.stat-item.green::before  { background: var(--green); }
.stat-num { font-size: 28px; font-weight: 700; line-height: 1; }
.stat-label { font-size: 12px; color: var(--muted); margin-top: 5px; font-weight: 500; }
.stat-icon { opacity: .35; flex-shrink: 0; display:flex; align-items:center; justify-content:center; }
.stat-icon [data-lucide] { width: 32px; height: 32px; stroke-width: 1.75; }

/* ── Table ───────────────────────────────────── */
.table-wrap { flex: 1; overflow-y: auto; padding: 4px 20px 20px; }
table { width: 100%; border-collapse: separate; border-spacing: 0 6px; }
thead { background: transparent; position: sticky; top: 0; z-index: 10; }
th {
  padding: 8px 16px; text-align: left; font-size: 11px; font-weight: 600;
  color: var(--muted); text-transform: uppercase; letter-spacing: .05em;
  white-space: nowrap;
}
th.sortable { cursor: pointer; user-select: none; }
th.sortable:hover { color: var(--text); }
th.sortable.sort-asc::after  { content: ' ↑'; color: var(--accent); }
th.sortable.sort-desc::after { content: ' ↓'; color: var(--accent); }
td { padding: 14px 16px; vertical-align: middle; background: var(--white); border-top: 1px solid var(--border); border-bottom: 1px solid var(--border); }
td:first-child { border-left: 1px solid var(--border); border-top-left-radius: 12px; border-bottom-left-radius: 12px; }
td:last-child  { border-right: 1px solid var(--border); border-top-right-radius: 12px; border-bottom-right-radius: 12px; }
tbody tr { transition: all .15s var(--ease); cursor: pointer; }
tbody tr:hover td { background: #f5f7ff; }
tbody tr.row-en_proceso td:first-child { box-shadow: inset 3px 0 0 var(--purple); }
tbody tr.row-resuelto td:first-child { box-shadow: inset 3px 0 0 var(--green); }
tbody tr.row-pendiente td,
tbody tr.row-abierto td { background: #8A0C3C; border-color: transparent; }
tbody tr.row-pendiente:hover td,
tbody tr.row-abierto:hover td { background: #6B0930; }
tbody tr.row-pendiente .ticket-id,
tbody tr.row-pendiente .client-name,
tbody tr.row-pendiente .client-phone,
tbody tr.row-pendiente .date-cell,
tbody tr.row-pendiente .agent-name,
tbody tr.row-pendiente .no-agent,
tbody tr.row-abierto .ticket-id,
tbody tr.row-abierto .client-name,
tbody tr.row-abierto .client-phone,
tbody tr.row-abierto .date-cell,
tbody tr.row-abierto .agent-name,
tbody tr.row-abierto .no-agent { color: #fff !important; }
tbody tr.row-pendiente .tipo-tag,
tbody tr.row-abierto .tipo-tag { background: #fff; color: #1a1a1a !important; border-color: transparent; }
tbody tr.row-pendiente .badge,
tbody tr.row-abierto .badge { background: rgba(255,255,255,.18); color: #fff; border: none; }
tbody tr.row-pendiente .badge::before,
tbody tr.row-abierto .badge::before { background: #fff; }
tbody tr.row-pendiente .btn-action,
tbody tr.row-abierto .btn-action { border-color: rgba(255,255,255,.45); color: #fff; background: rgba(255,255,255,.12); }

.saliente-tag { font-size: 10px; font-weight: 700; background: #eef0f3; color: #475569; border: 1px solid #cbd5e1; border-radius: 999px; padding: 2px 8px; margin-left: 4px; vertical-align: middle; }

.ticket-id { font-weight: 500; color: var(--accent); font-size: 13px; }
.client-name { font-weight: 500; font-size: 13px; }
.client-phone { font-size: 12px; color: var(--muted); margin-top: 1px; }

/* Estado badges */
.badge {
  display: inline-flex; align-items: center; gap: 5px;
  padding: 4px 10px; border-radius: 999px; font-size: 12px; font-weight: 500;
}
.badge::before { content: ''; width: 6px; height: 6px; border-radius: 50%; flex-shrink: 0; }
.badge.pendiente         { background: var(--yellow-bg); color: var(--yellow); }
.badge.pendiente::before { background: var(--yellow); }
.badge.en_proceso        { background: var(--purple-bg); color: var(--purple); }
.badge.en_proceso::before{ background: var(--purple); }
.badge.resuelto          { background: var(--green-bg);  color: var(--green);  }
.badge.resuelto::before  { background: var(--green); }

.tipo-tag {
  display: inline-block; padding: 5px 12px; border-radius: 12px; font-size: 13px; font-weight: 600;
  background: var(--bg); border: 1px solid var(--border); color: var(--text);
  max-width: 240px; white-space: normal; overflow-wrap: anywhere; line-height: 1.35;
}
.agent-name { font-size: 13px; display: flex; align-items: center; gap: 6px; }
.agent-dot { width: 22px; height: 22px; border-radius: 50%; background: var(--accent); color: #fff; display: inline-flex; align-items: center; justify-content: center; font-size: 10px; font-weight: 600; }
.no-agent { font-size: 12px; color: var(--muted); font-style: italic; }
.date-cell { font-size: 12px; color: var(--muted); white-space: nowrap; }

.btn-action {
  padding: 6px 14px; border: 1px solid var(--border); border-radius: 999px;
  font-size: 12px; color: var(--muted); background: none; cursor: pointer;
  font-family: var(--font); transition: all .15s var(--ease);
  display: inline-flex; align-items: center; gap: 6px;
}
.btn-action [data-lucide] { width: 14px; height: 14px; }
.btn-action:hover { border-color: var(--accent); color: var(--accent); background: var(--accent-bg); }

.empty-state { text-align: center; padding: 80px 20px; color: var(--muted); }
.empty-icon  { margin-bottom: 12px; display: inline-flex; align-items: center; justify-content: center; color: var(--muted); opacity: .55; }
.empty-icon [data-lucide] { width: 38px; height: 38px; stroke-width: 1.6; }
.empty-text  { font-size: 14px; }

/* ── Detail panel ────────────────────────────── */
.overlay {
  display: none; position: fixed; inset: 0; background: rgba(50,0,20,.32); z-index: 100;
  backdrop-filter: blur(3px);
}
.overlay.open { display: block; }
.panel {
  position: fixed; right: 12px; top: 12px; bottom: 12px; width: min(640px, calc(100vw - 24px));
  background: #FAF7FA;
  border: 1px solid rgba(255,255,255,.5);
  border-radius: 20px;
  display: flex; flex-direction: column; z-index: 101;
  animation: slideIn .22s var(--ease);
  box-shadow: 0 24px 60px rgba(138,12,60,.18), 0 4px 16px rgba(0,0,0,.08);
  overflow: hidden;
}
@keyframes slideIn { from { transform: translateX(30px); opacity: 0; } to { transform: none; opacity: 1; } }
@keyframes slideInRight { from { transform: translateX(100%); } to { transform: none; } }

.panel-head {
  padding: 18px 22px;
  background: linear-gradient(135deg, #8A0C3C 0%, #5C0825 100%);
  display: flex; align-items: flex-start; justify-content: space-between; flex-shrink: 0;
}
.panel-id   { font-size: 11px; color: rgba(255,255,255,.65); font-weight: 600; letter-spacing: .04em; margin-bottom: 4px; }
.panel-name { font-size: 15px; font-weight: 700; color: #fff; }
.panel-meta { font-size: 12px; color: rgba(255,255,255,.6); margin-top: 3px; }
.close-btn  { background: rgba(255,255,255,.14); border: none; font-size: 16px; color: rgba(255,255,255,.85); cursor: pointer; width: 32px; height: 32px; border-radius: 50%; transition: all .15s var(--ease); display: inline-flex; align-items: center; justify-content: center; }
.close-btn:hover { background: rgba(255,255,255,.25); color: #fff; transform: rotate(90deg); }

.panel-actions {
  padding: 14px 22px; border-bottom: 1px solid #E0D0DE;
  background: #fff;
  display: flex; gap: 8px; flex-wrap: wrap; flex-shrink: 0;
}
.sel {
  padding: 7px 12px; border: 1px solid #DDD0DC; border-radius: 10px;
  font-size: 13px; font-family: var(--font); background: #FAF7FA; outline: none; cursor: pointer;
  transition: all .15s var(--ease);
}
.sel:focus { border-color: #8A0C3C; box-shadow: 0 0 0 3px rgba(138,12,60,.12); }
.btn-primary {
  padding: 7px 16px; background: #8A0C3C; color: #fff;
  border: none; border-radius: 10px; font-size: 13px; font-weight: 600;
  font-family: var(--font); cursor: pointer; transition: all .15s var(--ease);
  box-shadow: 0 2px 6px rgba(138,12,60,.25);
  display: inline-flex; align-items: center; gap: 6px;
}
.btn-primary [data-lucide] { width: 15px; height: 15px; }
.btn-primary:hover { background: #6B0930; transform: translateY(-1px); box-shadow: 0 4px 10px rgba(138,12,60,.32); }
.btn-primary:active { transform: translateY(0); }

.panel-tabs { display: flex; border-bottom: 1px solid #E0D0DE; flex-shrink: 0; background: #fff; overflow-x: auto; }
.tab {
  padding: 10px 16px; font-size: 13px; cursor: pointer; color: var(--muted);
  border-bottom: 2px solid transparent; transition: .12s; user-select: none;
  display: inline-flex; align-items: center; gap: 7px; white-space: nowrap; flex-shrink: 0;
}
.tab.active { color: #8A0C3C; border-bottom-color: #8A0C3C; font-weight: 600; }

/* Chat */
.chat-area { flex: 1; min-height: 0; overflow-y: auto; padding: 18px 22px; display: flex; flex-direction: column; gap: 10px; background: #FAF7FA; }
.msg { max-width: 78%; display: flex; flex-direction: column; gap: 3px; }
.msg.c { align-self: flex-start; }
.msg.a { align-self: flex-end; }
.bubble {
  padding: 10px 14px; border-radius: 18px; font-size: 13px; line-height: 1.5; word-break: break-word;
  box-shadow: 0 1px 2px rgba(0,0,0,.04);
}
.msg.c .bubble { background: #fff; border: 1px solid #E5DEE4; border-bottom-left-radius: 6px; color: #2d2d2d; }
.msg.a .bubble { background: rgba(138,12,60,.08); border: 1px solid rgba(138,12,60,.2); border-bottom-right-radius: 6px; color: #5C0825; }
.msg-info { font-size: 11px; color: var(--muted); }

/* Conversación previa con la IA (transcript de solo lectura) */
.iam { max-width: 82%; display: flex; flex-direction: column; gap: 3px; }
.iam.cli { align-self: flex-start; }
.iam.ia  { align-self: flex-end; }
.iam .iam-bubble { padding: 9px 13px; border-radius: 16px; font-size: 13px; line-height: 1.5; word-break: break-word; white-space: pre-wrap; }
.iam.cli .iam-bubble { background: #fff; border: 1px solid #E5DEE4; border-bottom-left-radius: 6px; color: #2d2d2d; }
.iam.ia  .iam-bubble { background: rgba(138,12,60,.07); border: 1px solid rgba(138,12,60,.18); border-bottom-right-radius: 6px; color: #5C0825; }
.iam .iam-role { font-size: 10px; font-weight: 700; letter-spacing: .03em; text-transform: uppercase; color: var(--muted); }
.iam.ia .iam-role { text-align: right; }

/* Sub-pestañas dentro de la pestaña Conversación (cliente / previa con IA) */
.chat-subtabs { display: flex; gap: 6px; padding: 8px 14px; background: #fff; border-bottom: 1px solid #E0D0DE; flex-shrink: 0; }
.chat-subtab {
  display: inline-flex; align-items: center; gap: 6px; padding: 6px 14px; border-radius: 999px;
  border: 1px solid #DDD0DC; background: #fff; color: var(--muted); font-family: var(--font);
  font-size: 12px; font-weight: 600; cursor: pointer; transition: all .15s;
}
.chat-subtab:hover { border-color: #8A0C3C; color: #8A0C3C; }
.chat-subtab.active { background: rgba(138,12,60,.08); border-color: #8A0C3C; color: #8A0C3C; }
.chat-subtab [data-lucide] { width: 14px; height: 14px; }
#chat-ia-area .ia-note { font-size: 12px; color: #7a3a55; background: #f6eef3; border: 1px solid #e8d5e0; border-radius: 12px; padding: 9px 13px; display: flex; align-items: center; gap: 7px; }
#chat-ia-area .ia-note [data-lucide] { width: 15px; height: 15px; flex-shrink: 0; }

/* Reply */
.reply-box { padding: 14px 20px; border-top: 1px solid #E0D0DE; flex-shrink: 0; background: #fff; }
.reply-ta {
  width: 100%; border: 1px solid #DDD0DC; border-radius: 16px;
  padding: 12px 14px; font-family: var(--font); font-size: 13px;
  resize: none; outline: none; min-height: 44px; max-height: 200px; overflow-y: auto;
  transition: all .15s var(--ease); background: #FAF7FA;
}
.reply-ta:focus { border-color: #8A0C3C; background: #fff; box-shadow: 0 0 0 3px rgba(138,12,60,.10); }
.reply-row { display: flex; justify-content: space-between; align-items: center; margin-top: 10px; }
.reply-hint { font-size: 11px; color: var(--muted); }

/* Adjuntar archivo */
.reply-actions { display: flex; align-items: center; gap: 8px; }
.btn-attach { background: none; border: 1px solid #DDD0DC; border-radius: 999px; padding: 7px 12px; cursor: pointer; font-size: 16px; transition: all .15s var(--ease); color: var(--muted); }
.btn-attach:hover { border-color: #8A0C3C; color: #8A0C3C; background: rgba(138,12,60,.04); }
.attach-preview { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; padding: 10px 14px; margin-top: 8px; font-size: 12px; color: var(--text); }
.attach-preview .attach-chip { display: flex; align-items: center; gap: 8px; max-width: 220px; padding: 6px 8px; background: #f0edf0; border: 1px solid #DDD0DC; border-radius: 12px; }
.attach-preview img { max-width: 40px; max-height: 40px; border-radius: 8px; object-fit: cover; }
.attach-preview .attach-name { flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.attach-preview .attach-remove { background: none; border: none; cursor: pointer; font-size: 15px; line-height: 1; color: var(--muted); padding: 2px 5px; border-radius: 50%; transition: all .12s; flex-shrink: 0; }
.attach-preview .attach-remove:hover { background: rgba(220,38,38,.1); color: #dc2626; }
.drop-overlay { display:none; position:absolute; inset:0; background:rgba(138,12,60,.07); border:2px dashed #8A0C3C; border-radius:16px; z-index:20; align-items:center; justify-content:center; flex-direction:column; gap:6px; font-size:15px; font-weight:600; color:#8A0C3C; pointer-events:none; }
.drop-overlay.visible { display:flex; }
.reply-blocked-notice { display:flex; align-items:center; justify-content:space-between; gap:10px; padding:12px 16px; background:#fef9f0; border:1px solid #f3d08a; border-radius:14px; font-size:13px; color:#92400e; }
.reply-blocked-notice button { flex-shrink:0; padding:8px 16px; border-radius:999px; border:none; background:#8A0C3C; color:#fff; font-size:13px; font-weight:600; cursor:pointer; font-family:var(--font); transition: all .15s var(--ease); }
.reply-blocked-notice button:hover { background:#6B0930; }

/* Plantillas de respuesta rápida */
.reply-box { position: relative; }
.plantillas-panel { position:absolute; bottom:calc(100% + 6px); left:14px; right:14px; background:#fff; border:1px solid #DDD0DC; border-radius:16px; box-shadow:0 12px 32px rgba(0,0,0,.16); max-height:320px; display:flex; flex-direction:column; z-index:50; overflow:hidden; }
.plantillas-panel-header { padding:12px 16px; border-bottom:1px solid #EDE8ED; display:flex; justify-content:space-between; align-items:center; font-size:12px; font-weight:600; color:var(--muted); text-transform:uppercase; letter-spacing:.5px; flex-shrink:0; }
.plantillas-list { overflow-y:auto; flex:1; }
.plantilla-item { padding:11px 16px; cursor:pointer; border-bottom:1px solid #F5F0F5; transition:background .12s; }
.plantilla-item:hover { background:rgba(138,12,60,.05); }
.plantilla-item:last-child { border-bottom:none; }
.plantilla-titulo { font-size:13px; font-weight:600; color:var(--text); margin-bottom:2px; }
.plantilla-preview { font-size:11px; color:var(--muted); white-space:nowrap; overflow:hidden; text-overflow:ellipsis; }
.plantilla-cat-header { padding:6px 16px; font-size:10px; font-weight:700; text-transform:uppercase; letter-spacing:.6px; color:#8A0C3C; background:#FBF5F8; border-bottom:1px solid #EDE8ED; position:sticky; top:0; }
.plantillas-panel-footer { padding:10px 16px; border-top:1px solid #EDE8ED; flex-shrink:0; text-align:center; }
.plantillas-panel-empty { padding:24px; text-align:center; color:var(--muted); font-size:13px; }

/* Notas */
.notas-area { flex: 1; overflow-y: auto; padding: 18px 22px; display: flex; flex-direction: column; gap: 10px; background: #FAF7FA; }
.nota-card {
  background: #fefce8; border: 1px solid #fde68a; border-radius: 14px;
  padding: 12px 16px; font-size: 13px;
  box-shadow: 0 1px 2px rgba(180,83,9,.06);
}
.nota-texto { word-break: break-word; }
.nota-meta-row { display: flex; align-items: center; justify-content: space-between; gap: 8px; margin-top: 8px; flex-wrap: wrap; }
.nota-meta { font-size: 11px; color: var(--muted); }
.nota-actions { display: flex; gap: 5px; }
.nota-btn-edit, .nota-btn-del { font-size: 11px; padding: 4px 10px; border-radius: 999px; border: 1px solid var(--border); background: none; cursor: pointer; font-family: var(--font); transition: all .12s var(--ease); display: inline-flex; align-items: center; gap: 4px; }
.nota-btn-edit [data-lucide], .nota-btn-del [data-lucide] { width: 12px; height: 12px; }
.nota-btn-edit:hover { background: var(--accent-bg); border-color: var(--accent); color: var(--accent); }
.nota-btn-del:hover  { background: #fef2f2; border-color: var(--red); color: var(--red); }
.nota-autor { font-size: 10px; color: var(--muted); margin-top: 4px; }
.nota-form { padding: 14px 20px; border-top: 1px solid #E0D0DE; display: flex; gap: 8px; flex-shrink: 0; background: #fff; }
.nota-input {
  flex: 1; padding: 10px 14px; border: 1px solid var(--border); border-radius: 14px;
  font-size: 13px; font-family: var(--font); outline: none;
  transition: all .15s var(--ease); resize: none; min-height: 42px;
}
.nota-input:focus { border-color: #8A0C3C; box-shadow: 0 0 0 3px rgba(138,12,60,.10); }

/* Toast */
.toast {
  position: fixed; bottom: 24px; right: 24px; z-index: 200;
  background: #1a1d23; color: #fff; border-radius: 14px; padding: 12px 20px;
  font-size: 13px; box-shadow: 0 12px 32px rgba(0,0,0,.18);
  opacity: 0; transform: translateY(10px); transition: all .25s var(--ease);
}
.toast.show { opacity: 1; transform: none; }
.toast.ok   { background: var(--green); }
.toast.err  { background: var(--red);   }

/* Login screen */
.login-screen { position: fixed; inset: 0; background: url('/images/belsue_img.jpg') center/cover no-repeat; z-index: 9999; display: flex; align-items: center; justify-content: center; }
.login-screen::before { content: ''; position: absolute; inset: 0; background: rgba(255,255,255,0.45); }
.login-screen.hidden { display: none; }
.login-box { background: var(--white); border-radius: 16px; padding: 36px 40px; width: 420px; max-width: 95vw; box-shadow: 0 20px 60px rgba(0,0,0,.12); position: relative; z-index: 1; }
.login-header { text-align: center; margin-bottom: 28px; }
.login-icon { margin-bottom: 10px; color: #8A0C3C; display: inline-flex; align-items: center; justify-content: center; }
.login-icon [data-lucide] { width: 44px; height: 44px; stroke-width: 1.8; }
.login-header h2 { font-size: 22px; font-weight: 700; margin: 0 0 6px; }
.login-sub { font-size: 13px; color: var(--muted); margin: 0; }
.login-users { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.login-user-card { display: flex; flex-direction: column; align-items: center; gap: 8px; padding: 18px 12px; border: 2px solid var(--border); border-radius: 12px; cursor: pointer; transition: .15s; }
.login-user-card:hover { border-color: var(--accent); background: var(--accent-bg); }
.login-avatar { width: 44px; height: 44px; border-radius: 50%; display: flex; align-items: center; justify-content: center; color: #fff; font-weight: 700; font-size: 15px; }
.login-user-card span { font-size: 13px; font-weight: 500; text-align: center; }
.login-form-inner { display: flex; flex-direction: column; gap: 12px; }
.login-back { background: none; border: none; color: var(--accent); font-size: 13px; cursor: pointer; padding: 0; text-align: left; font-family: var(--font); margin-bottom: 4px; width: fit-content; }
.login-back:hover { text-decoration: underline; }
.login-form-avatar { width: 52px; height: 52px; border-radius: 50%; display: flex; align-items: center; justify-content: center; color: #fff; font-weight: 700; font-size: 18px; margin: 0 auto 4px; }
.login-form-name { text-align: center; font-size: 15px; font-weight: 600; }
.login-input { padding: 12px 16px; border: 1px solid var(--border); border-radius: 12px; font-size: 14px; font-family: var(--font); outline: none; transition: all .15s var(--ease); }
.login-input:focus { border-color: var(--accent); box-shadow: 0 0 0 3px rgba(37,99,235,.12); }
.login-btn { padding: 12px; background: var(--accent); color: #fff; border: none; border-radius: 12px; font-size: 14px; font-weight: 600; cursor: pointer; font-family: var(--font); transition: all .15s var(--ease); box-shadow: 0 2px 6px rgba(37,99,235,.25); }
.login-btn:hover { transform: translateY(-1px); box-shadow: 0 4px 12px rgba(37,99,235,.32); }
.login-btn:active { transform: translateY(0); }
.login-error { font-size: 12px; color: var(--red); text-align: center; min-height: 16px; }

/* Scrollbar */
::-webkit-scrollbar { width: 8px; height: 8px; }
::-webkit-scrollbar-thumb { background: rgba(0,0,0,.15); border-radius: 999px; }
::-webkit-scrollbar-thumb:hover { background: rgba(0,0,0,.25); }
::-webkit-scrollbar-track { background: transparent; }

/* ── User dropdown (estilo Gmail) ─────────────── */
.user-menu-wrap { position: relative; }
.user-dropdown {
  display: none; position: absolute; right: 0; top: calc(100% + 10px);
  background: var(--white); border: 1px solid var(--border); border-radius: 16px;
  box-shadow: 0 12px 32px rgba(0,0,0,.14), 0 2px 8px rgba(0,0,0,.06);
  min-width: 240px; z-index: 200;
  overflow: hidden; animation: fadeDown .18s var(--ease);
}
@keyframes fadeDown { from { opacity:0; transform:translateY(-6px); } to { opacity:1; transform:none; } }
.user-dropdown.open { display: block; }
.user-dropdown-header {
  padding: 18px 16px 14px; border-bottom: 1px solid var(--border);
  display: flex; flex-direction: column; align-items: center; gap: 8px; text-align: center;
}
.user-dropdown-avatar {
  width: 52px; height: 52px; border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  color: #fff; font-size: 17px; font-weight: 700;
  box-shadow: 0 2px 8px rgba(0,0,0,.12);
}
.user-dropdown-name { font-weight: 600; font-size: 14px; color: var(--text); }
.user-dropdown-role { font-size: 12px; color: var(--muted); }
.user-dropdown-item {
  display: flex; align-items: center; gap: 10px;
  padding: 12px 16px; font-size: 13px; color: var(--text);
  cursor: pointer; transition: background .1s;
}
.user-dropdown-item:hover { background: var(--bg); }
.user-dropdown-item.danger { color: var(--red); }
.user-dropdown-item.danger:hover { background: var(--red-bg); }

/* ── Bot IA ──────────────────────────────────── */
.bot-chat {
  flex: 1; min-height: 0; overflow-y: auto; padding: 18px 22px; display: flex;
  flex-direction: column; gap: 14px;
}
.bot-welcome {
  display: flex; gap: 12px; align-items: flex-start;
  background: var(--accent-bg); border: 1px solid #c7d9ff;
  border-radius: 16px; padding: 14px 16px; margin-bottom: 4px;
}
.bot-avatar { flex-shrink: 0; margin-top: 1px; color: #8A0C3C; display: inline-flex; align-items: center; justify-content: center; }
.bot-avatar [data-lucide] { width: 22px; height: 22px; }
.bot-welcome-text { display: flex; flex-direction: column; gap: 4px; font-size: 13px; }
.bot-welcome-text strong { color: var(--accent); font-size: 13px; }
.bot-welcome-text span { color: var(--muted); line-height: 1.5; }

.bot-msg { display: flex; flex-direction: column; gap: 3px; max-width: 92%; }
.bot-msg.user { align-self: flex-end; align-items: flex-end; }
.bot-msg.assistant { align-self: flex-start; align-items: flex-start; }
.bot-bubble {
  padding: 11px 16px; border-radius: 18px; font-size: 13px;
  line-height: 1.55; white-space: pre-wrap; word-break: break-word;
  box-shadow: 0 1px 2px rgba(0,0,0,.04);
}
.bot-msg.user .bot-bubble {
  background: var(--accent); color: #fff; border-bottom-right-radius: 6px;
}
.bot-msg.assistant .bot-bubble {
  background: var(--white); border: 1px solid var(--border);
  color: var(--text); border-bottom-left-radius: 6px;
}
.bot-meta { font-size: 11px; color: var(--muted); padding: 0 4px; }

.bot-actions { display: flex; gap: 6px; margin-top: 4px; }
.btn-bot-action {
  font-size: 11px; padding: 5px 12px; border-radius: 999px; cursor: pointer;
  border: 1px solid var(--border); background: var(--bg); color: var(--muted);
  font-family: var(--font); transition: all .12s var(--ease);
}
.btn-bot-action:hover { border-color: var(--accent); color: var(--accent); background: var(--accent-bg); }
.btn-bot-action.primary { border-color: var(--accent); color: var(--accent); background: var(--accent-bg); }

.bot-typing {
  display: flex; align-items: center; gap: 5px;
  padding: 11px 16px; background: var(--white);
  border: 1px solid var(--border); border-radius: 18px; border-bottom-left-radius: 6px;
  width: fit-content; align-self: flex-start;
}
.bot-typing span {
  width: 6px; height: 6px; border-radius: 50%;
  background: var(--muted); display: inline-block;
  animation: blink 1.4s infinite both;
}
.bot-typing span:nth-child(2) { animation-delay: .2s; }
.bot-typing span:nth-child(3) { animation-delay: .4s; }
@keyframes blink { 0%,80%,100%{opacity:.25} 40%{opacity:1} }

.bot-input-area {
  padding: 14px 18px 16px; border-top: 1px solid var(--border);
  background: var(--white); flex-shrink: 0;
}
.bot-ta {
  width: 100%; border: 1px solid var(--border); border-radius: 16px;
  padding: 11px 14px; font-family: var(--font); font-size: 13px;
  resize: none; outline: none; color: var(--text); background: var(--bg);
  min-height: 60px; max-height: 120px; line-height: 1.5; transition: all .15s var(--ease);
}
.bot-ta:focus { border-color: var(--accent); background: var(--white); box-shadow: 0 0 0 3px rgba(37,99,235,.10); }
.bot-row { display: flex; justify-content: space-between; align-items: center; margin-top: 10px; }
.bot-hint { font-size: 11px; color: var(--muted); }
.bot-send-btn { display: flex; align-items: center; gap: 6px; }
.bot-send-btn:disabled { opacity: .55; cursor: not-allowed; }

/* ── Contexto Cliente (360°) ─────────────────── */
.contexto-area { flex: 1; overflow-y: auto; padding: 14px 18px; display: flex; flex-direction: column; gap: 12px; }
.ctx-card { border: 1px solid var(--border); border-radius: 14px; background: var(--white); overflow: hidden; transition: all .18s var(--ease); flex-shrink: 0; }
.ctx-card:hover { box-shadow: 0 4px 12px rgba(0,0,0,.08); transform: translateY(-1px); }
.ctx-card-head { padding: 12px 16px; display: flex; align-items: center; justify-content: space-between; gap: 6px; border-bottom: 1px solid var(--border); background: var(--bg); flex-wrap: wrap; gap: 6px; }
.ctx-card-id { font-size: 12px; font-weight: 600; color: var(--accent); cursor: pointer; text-decoration: none; }
.ctx-card-id:hover { text-decoration: underline; }
.ctx-dept-badge { font-size: 11px; padding: 3px 10px; border-radius: 999px; font-weight: 500; white-space: nowrap; }
.ctx-dept-badge.admin  { background: var(--accent-bg); color: var(--accent); }
.ctx-dept-badge.contra { background: var(--green-bg);  color: var(--green);  }
.ctx-dept-badge.sin    { background: var(--red-bg);    color: var(--red);    }
.ctx-dept-badge.gen    { background: var(--bg);        color: var(--muted);  }
.ctx-rel-same { display: inline-flex; align-items: center; gap: 4px; font-size: 11px; padding: 3px 10px; border-radius: 999px; background: var(--green-bg); color: var(--green); font-weight: 500; white-space: nowrap; }
.ctx-rel-diff { display: inline-flex; align-items: center; gap: 4px; font-size: 11px; padding: 3px 10px; border-radius: 999px; background: var(--yellow-bg); color: var(--yellow); font-weight: 500; white-space: nowrap; }
.ctx-rel-same [data-lucide], .ctx-rel-diff [data-lucide] { width: 12px; height: 12px; }
.ctx-head-badge [data-lucide], .ctx-alert-tag [data-lucide] { width: 12px; height: 12px; }
.btn-ver-ctx [data-lucide] { width: 12px; height: 12px; vertical-align: -2px; }
.ctx-msgs { padding: 12px 16px; display: flex; flex-direction: column; gap: 6px; max-height: 130px; overflow: hidden; }
.ctx-msg { font-size: 12px; line-height: 1.4; padding: 6px 12px; border-radius: 12px; max-width: 88%; }
.ctx-msg.c { background: #f3f4f6; align-self: flex-start; color: var(--text); border-bottom-left-radius: 4px; }
.ctx-msg.a { background: var(--accent-bg); align-self: flex-end; color: #1e40af; border-bottom-right-radius: 4px; }
.ctx-msg-meta { font-size: 10px; color: var(--muted); margin-top: 2px; }
.ctx-card-foot { padding: 10px 16px; border-top: 1px solid var(--border); display: flex; align-items: center; justify-content: space-between; gap: 8px; flex-wrap: wrap; }
.ctx-alert-tag { display: inline-flex; align-items: center; gap: 5px; font-size: 11px; color: var(--yellow); background: var(--yellow-bg); padding: 4px 10px; border-radius: 999px; border: 1px solid #fde68a; font-weight: 500; }
.btn-ver-ctx { padding: 6px 12px; background: none; border: 1px solid var(--border); border-radius: 999px; font-size: 12px; cursor: pointer; color: var(--accent); font-family: var(--font); transition: all .12s var(--ease); }
.btn-ver-ctx:hover { background: var(--accent-bg); border-color: var(--accent); }
.ctx-empty { text-align: center; padding: 50px 20px; color: var(--muted); }
.ctx-empty-icon { margin-bottom: 10px; display: inline-flex; align-items: center; justify-content: center; color: var(--muted); opacity: .55; }
.ctx-empty-icon [data-lucide] { width: 32px; height: 32px; stroke-width: 1.6; }
.ctx-empty-text { font-size: 13px; }
/* Alertas inline en cabecera del panel */
.ctx-head-badge { display: inline-flex; align-items: center; gap: 4px; font-size: 11px; padding: 3px 10px; border-radius: 999px; margin-left: 6px; font-weight: 500; cursor: pointer; transition: opacity .12s; vertical-align: middle; }
.ctx-head-badge:hover { opacity: .8; }
.ctx-head-badge.warn { background: var(--yellow-bg); color: var(--yellow); border: 1px solid #fde68a; }
.ctx-head-badge.info { background: var(--purple-bg);  color: var(--purple);  border: 1px solid #ddd6fe; }

/* ── Glassmorphism ───────────────────────────── */
body {
  background: url('/images/belsue_img.jpg') center/cover no-repeat fixed;
}
body::before {
  content: '';
  position: fixed; inset: 0;
  background: rgba(220, 215, 235, 0.30);
  pointer-events: none; z-index: 0;
}
.app { position: relative; z-index: 1; }

.topbar {
  background: rgba(255,255,255,0.72) !important;
  backdrop-filter: blur(20px); -webkit-backdrop-filter: blur(20px);
  border-bottom: 1px solid rgba(255,255,255,0.55) !important;
  box-shadow: 0 1px 24px rgba(0,0,0,0.07);
}
.sidebar {
  background: rgba(255,255,255,0.65) !important;
  backdrop-filter: blur(20px); -webkit-backdrop-filter: blur(20px);
  border-right: 1px solid rgba(255,255,255,0.45) !important;
}
.main-header {
  background: rgba(255,255,255,0.70) !important;
  backdrop-filter: blur(20px); -webkit-backdrop-filter: blur(20px);
  border-bottom: 1px solid rgba(255,255,255,0.45) !important;
}
.stats-bar { background: transparent !important; }
.stat-item {
  background: rgba(255,255,255,0.60) !important;
  backdrop-filter: blur(16px); -webkit-backdrop-filter: blur(16px);
}
thead {
  background: rgba(255,255,255,0.78) !important;
  backdrop-filter: blur(16px); -webkit-backdrop-filter: blur(16px);
}
tbody tr td { background: rgba(255,255,255,0.62) !important; border-color: rgba(220,220,235,0.5) !important; }
tbody tr:hover td { background: rgba(255,255,255,0.85) !important; }
tbody tr.row-pendiente td,
tbody tr.row-abierto td { background: rgba(138,12,60,0.96) !important; }
tbody tr.row-pendiente:hover td,
tbody tr.row-abierto:hover td { background: rgba(107,9,48,0.98) !important; }

.table-wrap { background: transparent !important; }

.nav-item:hover { background: rgba(255,255,255,0.50) !important; }
.nav-item.active { background: rgba(138,12,60,0.10) !important; }

.search-input, .select-filter {
  background: rgba(255,255,255,0.58) !important;
  border-color: rgba(200,200,220,0.55) !important;
}
.search-input:focus {
  background: rgba(255,255,255,0.92) !important;
  border-color: var(--accent) !important;
}

.agent-pill {
  background: rgba(255,255,255,0.58) !important;
  border-color: rgba(200,200,220,0.55) !important;
}
.btn-ghost {
  background: rgba(255,255,255,0.55) !important;
  border-color: rgba(200,200,220,0.55) !important;
}

/* Panel detalle glass */
.panel {
  background: rgba(250,247,250,0.88) !important;
  backdrop-filter: blur(24px); -webkit-backdrop-filter: blur(24px);
  border: 1px solid rgba(255,255,255,0.55) !important;
}
.panel-actions, .panel-tabs, .reply-box, .bot-input-area, .nota-form {
  background: rgba(255,255,255,0.75) !important;
  backdrop-filter: blur(12px); -webkit-backdrop-filter: blur(12px);
}
/* Garantizar que los botones del panel siempre reciban clicks */
.panel .btn-primary, .panel .btn-action, .panel .btn-attach,
.panel .sel, .panel select {
  position: relative;
  z-index: 10;
  pointer-events: auto;
}
.chat-area, .notas-area, .bot-chat, .contexto-area {
  background: rgba(250,247,250,0.55) !important;
}
.msg.c .bubble { background: rgba(255,255,255,0.85) !important; }

/* Botón filtros selects */
.sel { background: rgba(255,255,255,0.65) !important; }

/* Login — mantener */
.login-screen { z-index: 9999; }

/* ── Badges en topbar (campana / chat) ──────── */
.topbar-badge {
  position: absolute; top: 0px; right: -5px;
  background: #dc2626; color: #fff; border-radius: 999px;
  min-width: 18px; height: 18px; padding: 0 5px;
  font-size: 10px; font-weight: 700;
  display: flex; align-items: center; justify-content: center;
  box-shadow: 0 2px 6px rgba(220,38,38,.35);
  border: 2px solid #fff;
}

/* ── Notificaciones inline (transfer/permiso) ──── */
.notif-card {
  padding: 14px 18px; border-bottom: 1px solid #EFE6EC;
  cursor: pointer; transition: background .12s;
  display: flex; flex-direction: column; gap: 8px;
}
.notif-card:hover { background: rgba(138,12,60,.04); }
.notif-card.unread { background: rgba(37,99,235,.05); }
.notif-row { display: flex; justify-content: space-between; align-items: start; gap: 8px; }
.notif-actions {
  display: flex; gap: 8px; padding-top: 6px;
}
.notif-btn {
  flex: 1; padding: 7px 12px; border-radius: 999px;
  font-size: 12px; font-weight: 600; font-family: var(--font);
  cursor: pointer; border: 1px solid var(--border); transition: all .12s var(--ease);
  display: inline-flex; align-items: center; justify-content: center; gap: 5px;
}
.notif-btn [data-lucide] { width: 13px; height: 13px; }
.notif-btn.accept { background: var(--green); color: #fff; border-color: var(--green); }
.notif-btn.accept:hover { background: #15803d; transform: translateY(-1px); }
.notif-btn.reject { background: #fff; color: var(--red); border-color: var(--red); }
.notif-btn.reject:hover { background: var(--red-bg); }
.notif-btn:disabled { opacity: .55; cursor: not-allowed; }
.notif-section-header {
  padding: 8px 18px 7px; font-size: 10px; font-weight: 700;
  color: var(--muted); text-transform: uppercase; letter-spacing: .08em;
  background: #F3EEF2; border-bottom: 1px solid #E0D0DE;
  position: sticky; top: 0; z-index: 1;
}
.notif-group-badge {
  display: inline-block; background: #DDD0DC; color: #5C0825;
  border-radius: 999px; padding: 2px 9px; font-size: 11px;
  font-weight: 700; margin-left: 6px; vertical-align: middle;
}

/* ── Chat split-panel (WhatsApp-style) ──────── */
.chat-sidebar {
  width: 280px; flex-shrink: 0; border-right: 1px solid #E0D0DE;
  display: flex; flex-direction: column; background: #fff; overflow: hidden;
}
.chat-sidebar-head {
  padding: 16px 20px;
  background: linear-gradient(135deg,#8A0C3C 0%,#5C0825 100%);
  flex-shrink: 0; display: flex; align-items: center; justify-content: space-between;
}
.chat-main-area {
  flex: 1; display: flex; flex-direction: column; min-width: 0; background: #FAF7FA;
}
.chat-no-sel {
  flex: 1; display: flex; flex-direction: column; align-items: center;
  justify-content: center; color: var(--muted); user-select: none;
}
.chat-detail {
  flex: 1; display: flex; flex-direction: column; min-height: 0;
}
.chat-detail-head {
  padding: 14px 20px;
  background: linear-gradient(135deg,#8A0C3C 0%,#5C0825 100%);
  flex-shrink: 0; display: flex; align-items: center; gap: 10px;
}
.chat-detail-head-back {
  background: rgba(255,255,255,.14); border: none; border-radius: 50%;
  width: 32px; height: 32px; cursor: pointer; color: #fff; font-size: 16px;
  line-height: 1; flex-shrink: 0; display: inline-flex; align-items: center; justify-content: center;
  transition: all .15s var(--ease);
}
.chat-detail-head-back:hover { background: rgba(255,255,255,.25); }
.chat-detail-msgs {
  flex: 1; overflow-y: auto; padding: 20px; display: flex;
  flex-direction: column; gap: 12px; background: #f0eaf0;
}
.chat-input-row {
  padding: 12px 16px; border-top: 1px solid #E0D0DE; background: #fff;
  display: flex; gap: 10px; align-items: flex-end; flex-shrink: 0;
}
.chat-input-row textarea {
  flex: 1; border: 1px solid #DDD0DC; border-radius: 22px;
  padding: 11px 16px; font-family: var(--font); font-size: 13px;
  resize: none; outline: none; min-height: 42px; max-height: 120px;
  background: #FAF7FA; line-height: 1.4; transition: all .15s var(--ease);
}
.chat-input-row textarea:focus { border-color: #8A0C3C; background: #fff; box-shadow: 0 0 0 3px rgba(138,12,60,.10); }
.chat-send-btn {
  width: 42px; height: 42px; border-radius: 50%; background: #8A0C3C;
  color: #fff; border: none; cursor: pointer; display: flex; align-items: center;
  justify-content: center; font-size: 16px; flex-shrink: 0; transition: all .15s var(--ease);
  box-shadow: 0 2px 8px rgba(138,12,60,.30);
}
.chat-send-btn:hover { background: #5C0825; transform: translateY(-1px); box-shadow: 0 4px 12px rgba(138,12,60,.40); }
.chat-send-btn:active { transform: translateY(0); }
.chat-drop-overlay { display:none; position:absolute; inset:0; background:rgba(138,12,60,.07); border:2px dashed #8A0C3C; border-radius:0 16px 16px 0; z-index:20; align-items:center; justify-content:center; flex-direction:column; gap:6px; font-size:15px; font-weight:600; color:#8A0C3C; pointer-events:none; }
.chat-drop-overlay.visible { display:flex; }
.chat-attach-preview { padding: 6px 16px; background: #faf7fa; border-top: 1px solid #E0D0DE; }
.cm-media-img { max-width: 220px; max-height: 180px; border-radius: 10px; display: block; cursor: pointer; margin-bottom: 2px; }
.cm-media-doc { display: inline-flex; align-items: center; gap: 8px; padding: 8px 12px; background: rgba(255,255,255,.3); border-radius: 10px; text-decoration: none; color: inherit; font-size: 13px; max-width: 220px; word-break: break-all; }
.cm.mine .cm-media-doc { background: rgba(255,255,255,.25); }
.cm.theirs .cm-media-doc { background: rgba(138,12,60,.08); color: #5C0825; }

/* Burbujas internas del chat */
.cm { display: flex; flex-direction: column; gap: 2px; max-width: 75%; }
.cm.mine { align-self: flex-end; align-items: flex-end; }
.cm.theirs { align-self: flex-start; align-items: flex-start; }
.cm-bubble {
  padding: 10px 14px; border-radius: 18px; font-size: 13px;
  line-height: 1.5; word-break: break-word;
  box-shadow: 0 1px 2px rgba(0,0,0,.05);
}
.cm.mine .cm-bubble { background: #8A0C3C; color: #fff; border-bottom-right-radius: 6px; }
.cm.theirs .cm-bubble { background: #fff; border: 1px solid #E0D0DE; color: #2d2d2d; border-bottom-left-radius: 6px; }
.cm-time { font-size: 10px; opacity: .55; margin-top: 2px; padding: 0 3px; }

/* Chat: lista + nueva conversación ───────── */
.chat-tabs {
  display: flex; border-bottom: 1px solid #E0D0DE; background: #fff; flex-shrink: 0;
}
.chat-tab {
  flex: 1; padding: 11px; font-size: 13px; cursor: pointer;
  color: var(--muted); text-align: center; font-weight: 500;
  border-bottom: 2px solid transparent; transition: .12s; user-select: none;
  font-family: var(--font);
}
.chat-tab.active { color: #8A0C3C; border-bottom-color: #8A0C3C; font-weight: 600; }
.chat-tab:hover:not(.active) { background: rgba(138,12,60,.04); color: var(--text); }

.chat-row {
  position: relative;
  padding: 12px 16px; border-bottom: 1px solid #EFE6EC;
  cursor: pointer; transition: background .12s;
  display: flex; align-items: center; gap: 10px;
}
.chat-row:hover { background: rgba(138,12,60,.04); }
.chat-row.active-chat { background: rgba(138,12,60,.07); }
.chat-row.active-chat::before { content: ''; position: absolute; left: 0; top: 8px; bottom: 8px; width: 3px; background: #8A0C3C; border-radius: 0 3px 3px 0; }
.chat-row-avatar {
  width: 42px; height: 42px; border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  color: #fff; font-weight: 700; font-size: 14px; flex-shrink: 0;
  box-shadow: 0 1px 3px rgba(0,0,0,.1);
}
.chat-row-body { flex: 1; min-width: 0; }
.chat-row-name { font-weight: 600; color: var(--text); font-size: 13px; }
.chat-row-meta { font-size: 11px; color: var(--muted); margin-top: 2px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.chat-row-preview { font-size: 12px; color: var(--muted); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; margin-top: 2px; }
.chat-row-preview.unread { color: var(--text); font-weight: 500; }
.chat-row-badge {
  background: #8A0C3C; color: #fff; border-radius: 999px;
  min-width: 22px; height: 22px; padding: 0 8px;
  display: flex; align-items: center; justify-content: center;
  font-size: 11px; font-weight: 700; flex-shrink: 0;
  box-shadow: 0 2px 6px rgba(138,12,60,.30);
}

/* Modal transferencia mejorado */
.transf-option {
  display: flex; gap: 10px; padding: 14px; border: 1px solid var(--border);
  border-radius: 14px; cursor: pointer; transition: all .15s var(--ease); align-items: start;
}
.transf-option:hover { border-color: var(--accent); background: var(--accent-bg); }
.transf-option.selected { border-color: #8A0C3C; background: rgba(138,12,60,.05); }
.transf-option input[type=radio] { margin-top: 2px; cursor: pointer; }
.transf-option-body { flex: 1; }
.transf-option-title { font-weight: 600; font-size: 13px; color: var(--text); }
.transf-option-desc { font-size: 12px; color: var(--muted); margin-top: 2px; line-height: 1.4; }